Job Posting: Director of Client Services & Office Operations, Chicago Film Archives

31 Mar 2021 9:53 PM | Janet Olson (Administrator)

Full Time

Chicago Film Archives, a small and independent regional film archive, is seeking an organized and detail-oriented person to join our full-time staff as Director of Client Services and Office Operations.

The successful candidate will have a working knowledge of archival film practices; be comfortable in creating and tracking jobs via Google Workspace, Dropbox, and Office Suite tools; have an interest in “the business-side” of nonprofits, and possess excellent communication skills.

CFA’s mission is to collect, preserve and provide access to films that represent the moving image heritage of the Midwest. The services CFA provides to the public include film digitization, archival footage licensing, collections management, and film rentals. The Client Services Director will maintain and develop professional and effective channels of communication with clients and other staff when necessary.

Purpose of this position: Communicate CFA’s preservation practices and facilitate its services to potential and existing clients, while building CFA’s profile as a leading center of film preservation and expertise in the Midwest.

Duties and Responsibilities • Receives, executes and/or manages all client requests for services • Prepares, tracks and archives purchase orders and invoices • Manages phone calls and messaging • Researches CFA’s collections database and digital files to assist licensing clients • Works with CFA’s attorney to create licensing contracts • Develops and maintains a strong knowledge of CFA’s analogue and digital holdings • Participates in fundraising activities

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.


Required ● Superior interpersonal communication and customer service skills; strong ability to communicate principles and best practices of media preservation to individuals outside of the field ● Familiarity with and willingness to learn video editing and encoding applications (Adobe Premiere Pro, Media Encoder) ● Familiarity with digital video standards and file formats ● Proficiency with word processing, spreadsheet, and database applications ● Excellent organizational skills ● Familiarity with film materials, technology, and preservation principles ● Knowledge of (or able to learn) copyright and intellectual property issues

Preferred ● Experience with analogue film handling ● Working knowledge of Adobe Premiere Pro software ● Past experience working with the public

Compensation Health benefits accompany a starting salary of $35-38,000.

Interested candidates can apply by sending a cover letter and resume/CV to Executive Director Nancy Watrous (


329 West 18th Street Suite #610
Chicago, Illinois 60616

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